PEACE OF MIND
Devlyn Optical Online purchase is packaged with 6 Guarantees!
Guarantee #1- The "Error Free" Guarantee
Prior to leaving our laboratory, all prescription eyeglasses pass a stringent quality control hand inspection. The lenses are checked at two different stations for accuracy. We pride ourselves in our workmanship. In the unlikely event that an error makes it through our system, we will promptly and courteously remake the lenses at no charge.
Guarantee #3 – The “Look Good” Guarantee
We are happy to offer a one-time exchange only policy on any ophthalmic frame within 30 days of the purchase date. We will credit the original price you paid towards the cost of the new frame for eyewear of equal or greater value There are no refunds or credits if the exchange is for eyewear of lower value. Please note that prescription lenses are not refundable. However if new prescription lenses need to be made on a frame exchange, we will credit 50% of the original lens price towards the cost of the new lenses. Additional charges may apply.
IMPORTANT: The product to be exchanged must be returned in perfect condition, with all original packaging materials, unused warranty cards, instruction booklets and demo lenses where applicable. Damaged product will not be exchanged. This Exchange Policy does not apply to sunglasses.
Guarantee #5 – The “Clear Vision” Guarantee
If the doctor we recommended you changes your prescription within 30 days of your initial examination, we will replace your lenses at no charge.
Guarantee #2 - The “Accident Free” Guarantee
No lens is scratch proof. Rough handling or incorrect cleaning can scuff up lenses and create surface scratches. In the event your lenses scratch to the point that you want them replaced, we offer a one-time replacement of scratched lenses within 90 days of purchase date for only 50% of the original cost of the lenses. IMPORTANT: There is no scratch warranty on sunglass lenses!
Guarantee #4 - The “Defect Free” Guarantee
All prescription frames and sunglasses are warranted for 180 days from the date of purchase against any manufacturer’s defects. Manufacturer’s defects include: structural design, hinges, welding points, and colorings. Manufacturer’s defects DO NOT include: flagrant misuse causing frame damage, scratching or tarnish; pet damage; perspiration damage, destruction or damage by vehicle; stepping on or sitting on the frame; bending or twisting the frame; or any other damage not considered a manufacturing flaw. Frames which are considered defective will be replaced with a new pair, so long as the frame is still being manufactured. In cases where the frame is listed as discontinued, the frame will be replaced with another color or a different model of equal or lesser value. Customers will be contacted in situations such as this. Please be advised that all shipping charges are the sole responsibility of the customer. This includes any taxes and duties incurred with international packages. To determine if your frame falls within the guidelines for manufacturer’s defect, please contact the Return Department at 1-800-778-2145 or email us at eyewear_returns@DevlynOptical.com
Guarantee #6 - The “With YOU FOR LIFE” Guarantee
We will provide complimentary cleaning and adjustments for the lifetime of your eyeglasses.